Warranty Information
● 30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn't quality-related, the customer must pay the return shipping costs.
● At least 12-month warranty
Your new product is covered by our at least a 12-month full warranty from the date of its original purchase. The Warranty starts counting on the date you purchased the product. The purchase date will be printed on the receipt you received with the product.
We have different warranty periods for different products, and the details will show in the product description at amazon.com, 12-months, 10-year, lifetime, etc… For warranty details, please read on the listing page at amazon.com
● Warranty
Toplus warrants you, the purchasers of these products, that the product shall be free of defects from the original manufacturer of the material and workmanship.
Toplus products must be brand-new for every purchase from an authorized dealer of Toplus, and the warranty to be considered valid. This warranty excludes refurbished products or second-hand products.
If you notice a defect during the warranty period, we will provide the after-sales service.
Exceptions
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over the warranty period (unless otherwise stated)
● Non-quality-related issues (after 30 days of purchase)
● Free products
● How to make a return/exchange request
If you think the product is defective, you can contact us to launch your return request. (Within our warranty period).
Please return all accessories, manuals, and original undamaged packaging when returns your purchase back to us. We must receive all original products in order to process your return or exchange request.
To return your Toplus product, please e-mail us at support@etoplus.com
With the following information:
• Name of product purchased
• Your order number
• Reasons for return
Once we have received your email, our customer support staff will contact you within 48 hours.
Have a question? Need some help? We're here for you!
Feel free to contact us:
Email: support@etoplus.com
marketing@etoplus.com
All the rules above apply only to U.S. mainland！